Privacy Policy

Information We Collect

When you use Streamflashsmart's financial planning services, we collect various types of information to provide you with personalized budget planning tools and educational resources. The data we gather falls into several categories, each serving specific purposes in delivering our services.

• Personal identification information including your name, email address, and phone number when you create an account
• Financial data you voluntarily provide such as income ranges, expense categories, and budget goals for planning purposes
• Usage data including how you interact with our platform, which features you use most frequently, and session duration
• Device and technical information such as IP addresses, browser types, and operating system details
• Communication records when you contact our support team or participate in educational webinars

We only collect information that directly relates to providing our budget planning services and educational content. We never request sensitive financial account numbers, passwords, or other confidential banking information through our platform.

How We Use Your Information

The information we collect serves multiple purposes, all aimed at enhancing your experience with our financial planning platform and providing relevant educational content tailored to your needs.

We analyze usage patterns to improve our educational resources and develop new features that better serve your financial planning needs. This analysis helps us understand which budget planning tools are most effective and which educational topics resonate with our user community.

Data Sharing and Third Parties

Streamflashsmart maintains strict policies regarding data sharing. We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we do work with carefully selected service providers to deliver our services effectively.

• Cloud infrastructure providers who help us securely store and process your data with appropriate safeguards in place
• Payment processors when you subscribe to premium features, though we never store your payment card information directly
• Educational content partners who may provide specialized financial planning resources or webinar presentations
• Analytics services that help us understand platform usage patterns while maintaining your individual privacy

All third-party service providers are bound by contractual agreements that require them to maintain the same level of data protection that we provide. They can only use your information for the specific purposes outlined in our agreements with them.

Your Privacy Rights

As a user of Streamflashsmart, you have comprehensive rights regarding your personal data. We respect these rights and provide clear mechanisms for exercising them through your account settings or by contacting our privacy team directly.

• Access Rights: You can view all personal data we have about you by logging into your account or requesting a comprehensive data export
• Correction Rights: Update your profile information, financial goals, or preferences at any time through your account settings
• Deletion Rights: Request complete removal of your account and associated data, with some exceptions for legal compliance requirements
• Portability Rights: Export your budget data and educational progress in commonly used formats for transfer to other services
• Objection Rights: Opt out of certain data processing activities, particularly those related to marketing communications or non-essential analytics

When you exercise your rights, we respond to most requests within 5 business days. More complex requests involving large amounts of data or requiring additional verification may take up to 30 days to complete. We always confirm your identity before processing privacy rights requests to protect your information security.

Data Security Measures

Protecting your financial and personal information is our highest priority. We implement multiple layers of security controls, from technical safeguards to administrative procedures, ensuring your data remains secure throughout its lifecycle on our platform.

• End-to-end encryption for all data transmission between your device and our servers, using industry-standard TLS protocols
• Encrypted database storage with regular security audits conducted by independent third-party security firms
• Multi-factor authentication options for your account to prevent unauthorized access even if passwords are compromised
• Regular security training for all employees with access to user data, including annual certification requirements
• Automated backup systems with geographically distributed storage to protect against data loss from hardware failures or natural disasters

Our security infrastructure undergoes quarterly penetration testing and annual compliance audits. We maintain detailed security incident response procedures and would notify affected users within 72 hours if any security breach potentially impacts their personal data.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements in Vietnam and other jurisdictions where we operate.

You can request immediate deletion of your account and associated data at any time. We process deletion requests within 7 business days, though some anonymized data may be retained for statistical purposes to improve our educational content and platform features.

International Data Transfers

While Streamflashsmart operates primarily in Vietnam, our cloud infrastructure and some service providers are located in other countries. We ensure all international data transfers comply with applicable privacy laws and maintain adequate protection levels for your information.

When we transfer data outside Vietnam, we use standard contractual clauses approved by relevant authorities and conduct due diligence on the privacy laws of destination countries. Our primary data centers are located in Singapore and Hong Kong, both of which maintain strong privacy protection frameworks.

Cookies and Tracking Technologies

Streamflashsmart uses cookies and similar technologies to enhance your experience, remember your preferences, and analyze platform usage. We provide granular control over cookie settings, allowing you to customize your privacy preferences according to your comfort level.

• Essential Cookies: Required for basic platform functionality, including login sessions, security features, and core budget planning tools
• Preference Cookies: Store your settings such as language preferences, dashboard layout, and notification choices
• Analytics Cookies: Help us understand how users interact with our educational content and which features are most valuable
• Marketing Cookies: Used sparingly and only with explicit consent to provide relevant educational content recommendations

You can manage your cookie preferences through your browser settings or our cookie preference center available in your account dashboard. Disabling certain cookies may limit some platform functionality, but core budget planning features will remain available.

Children's Privacy Protection

Streamflashsmart's financial planning services are designed for adults aged 18 and older. We do not knowingly collect personal information from children under 18 years of age. If we discover that we have inadvertently collected such information, we take immediate steps to delete it from our systems.

Parents and guardians who believe their child may have provided personal information to our platform should contact our privacy team immediately. We will investigate the situation and remove any inappropriate data collection while working with families to address their concerns.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, and industry best practices. When significant changes occur, we notify users through multiple channels to ensure you understand how the updates may affect your privacy.

Minor updates, such as clarifications or administrative changes, are posted directly to this page with updated effective dates. Major changes that substantially alter how we collect, use, or share your information are communicated via email to all active users at least 30 days before implementation.

We encourage you to review this policy periodically, especially before providing new types of personal information or using new platform features. Your continued use of Streamflashsmart after policy updates constitutes acceptance of the revised terms.